FAQ

Common Questions about Ordering

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account with Boards by B Charcuterie and More, however, if you’d like to check your order history and extra bonuses/perks! Having an account with us also allows for a quicker check out next time you need charcuterie, cookies, or a workshop ticket! It’s quick and easy to create an account. Just visit https://www.boardsbyb.net/account/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Orders@BoardsByB.net just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. We appreciate you!

How do I cancel my order?

We cannot cancel any charcuterie orders if it is within a 2 week window of the event. If it is prior to the 2 week window, we give you store credit less a 25% admin fee. You will be able to use the remaining balance on anything moving forward.

With grazing tables, the 50% deposit is non refundable. The above information is strictly on charcuterie boards. It does not apply to cookies, grazing tables, or workshop events. 

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order more charcuterie for the same event, notify us at 214-734-4173 and we'll help you move forward with doing that! 

How do I get my order?

When you placed your order, you chose delivery or pick up as well as an approximate time. We will reach out to you a couple days prior to your order to confirm day/time for pick up or delivery! We offer free pick up in Wylie, TX as well as a convenient delivery service if that suits your needs. 

What forms of payment do you accept?

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover.

You will pay for your order when you place the order. This gets you on our "books" and secures your order date/time.

We also accept payment by Zelle. 

Where is my refund? NOT FINISHED

If your order meets the store credit refund policy, we will create a Boards by B Charcuterie and More gift card code which you can use 

Questions about Charcuterie Boards

Can we tell you exactly what we want on our board?

Unfortunately, we do not offer 100% build your own charcuterie boards. We do, however, let you choose several of the options on the boards. We also have a comment/note section when you are ordering the item to let us know any of your favorite items. We always love to accommodate where and when we can!

We allow you to specify your spice level, some of the accoutrements, and your allergy concerns. 

 

If you are interested in a 100% build your own board, contact us and we can offer a custom quote for the custom request. 

Otherwise, each board has a very detailed description of what is included! From sweet to savory, we include it all here at Boards by B Charcuterie and More!

What type of board do you use?

Great question! We offer our base pricing for charcuterie on disposable boards and boxes. With each order, you have the option to upgrade to a real board that you would then keep. These upgraded, real boards vary in look, size, and shape. I match them to the size ordered. I keep the look to a wooden or classic look so that it goes with most any home decor.

Upgrading to a real board is an excellent option when you want the presentation to be top notch for your guests, or when you want to gift a charuterie board to someone!

If you have no need for a new, beautiful board, then our baseline disposable board option is the way to go!

Will my charcuterie come on a board or in a box?

We have found that the answer to this question varies with which size you're ordering. We have sourced beautiful display boxes with clear lids for our disposable option for the Small and Medium Charcuterie sizes. For our Large and bigger boards, we do not have a box that is strong enough to withhold the weight of our charcuterie boards, so we stick to disposable boards. The sizes smaller than our Small Charcuterier can vary between a disposable box or board.

Rest easy that no matter what your charcuterie comes in, it will be a beautiful piece of food art. We know that people eat with their eyes first, so we make sure our packaging stays on brand to our luxury and premier food!

What's the difference between a charcuterie board and a grazing table?

Great question! The difference between the charcuterie boards and a grazing table, is the "WOW" Rolls Royce factor! Both options are beautiful; the grazing table just takes it up a notch!

The charcuterie boards come ready to devor-- You simply unwrap them and place them out for guests. 

Grazing tables are where Boards by B Charcuterie and More comes and builds onsite. We create a masterpiece from start to finish right on your table, island, or bar top area! You can choose between flat lay displays or a display that includes tiers, risers, and more (we call that our 3 dimensional set up). Grazing Tables are the Rolls Royce of presention. We do require a minimum of 30 servings for a grazing table. You can read more about grazing tables here. https://www.boardsbyb.net/pages/grazing-tables

How do we know what size of charcuterie board to order?

We conservatively size our boards using ranges, such as feeds 2-4 or 15-18. We use ranges, because it ultimately depends on the crowd enjoying the board. We size our boards as appetizer portions, so if you are wanting a meal portion, we definitley suggest ordering up a size or two! Our team would be happy to help you determine the right size charcuterie board! 

Questions about Cookie Orders

What's the minimum number of cookies I can order?

When ordering custom cookies, the minimum number of cookies is one dozen.

 

Throughout the year, we do offer random single cookies and you'll see those in the cookies section of our website. These are usually around holidays and big events! 

Can I put my logo on a cookie?

Yes! We specialize in logo sugar cookies. We will match the best shape of the cookie to your logo. When you want your brand in their hand, a Boards by B logo sugar cookie is the solution!

We will need a high resolution PNG of your logo in order to create a perfect match. If your logo has a dark background, we suggest sending us the reverse colored logo so that the background is not black/dark. Questions about this? No worries! Our team will walk you through the process. You will need to email the PNG image to Orders@BoardsByB.net

Can I put a picture on a cookie?

Yes! We love picture cookies! We need a high resolution picture in order to accomplish a beautiful outcome. If the picture is blurry, it will print blurry. We will remove the background on the image so the focus point is the person/animal. You'll email the image you want on the cookies to Orders@BoardsByB.net

How do the cookies arrive?

Each of our cookies come individually heat sealed for freshness and ease. Our logo is on the back of the cookie. It is simple and discreet so not to take away from the front of the cookie! 

Can I buy individual cookies?

We offer "pop up" style and "pre order" style ordering for certain cookies. This is usually around holiday and big "events." Make sure to follow our social media to see when this happening. During these times, you can order as low as one cookie. 

The minimum for a custom order is 12 cookies. 

Questions about Boards by B's Grazing Tables

How do I order a Grazing Table?

The first step to securing a grazing table is filling out our Grazing Table Inquiry Form here. https://www.boardsbyb.net/pages/grazing-tables

 

This allows Boards by B the opportunity to gather some basic information, and then call you to ask any final questions. Then, we will take all of the information gathered and send over an estimate. A grazing table is not secured until a non-refundable deposit has been placed. 

Do I have to pay for my grazing table upfront?

We require a 50% non-refundable deposit to secure a grazing table time and date. 

The final payment is due 10 days before the event date. Quantities can be increased at this point and the final order is due 100%. 

Do you have a minimum for grazing tables?

The minimum number of servings for a grazing table is 30 servings. Anything less than 30 servings will be directed towards ready to go charcuterie boards. 

What kinds of styles does Boards by B offer for grazing tables?

We offer 2 styles of grazing tables: Flat Lay and 3-Dimensional

 

The Flat Lay set up is where the food is built flat on a table, island, or bar top.

 

The 3-Dimensional set up brings risers, tiers, and towers to the display, thus creating a 3 dimensional display. Boards by B offers beautiful matching items if you'd like to take advantage of our renting option. We will incorporate our displays into the presentation, and then return the following 24-48 hours to retrieve the displays. If you're renting our stands, towers, and tiered trays and bowls, we bring all of that with us so you don't have to worry about a thing!

What if I want something heavier on my grazing table?

Our grazing tables start at a base price (see all information here) https://www.boardsbyb.net/pages/grazing-tables

If a client would like to add heartier dips and salads, or even finger foods and desserts, Boards by B can absolutely prepare a heartier table! This is why the Grazing Table Inquiry is so important. After you fill this out, Boards by B will contact you to ask a few more detailed questions, so that we can prepare the grazing table of your dreams! Heartier dips and salads are a great addition! Finger foods and heavier apps absolutely top of the graze, leaving all guests full with delight! We look forward to creating the grazing table of YOUR dreams very soon!

Do you deliver?

Where do you deliver?

Boards by B will deliver wherever you are! The delivery quote is based on the address, the time of day, and the day of week!

What is the delivery process?

We don't want to over or under charge you for delivery so we base each delivery quote on the specific address. When you place your order, it will charge you $1.00 for delivery.

We will use your delivery address, time of delivery, and day of delivery to determine a delivery quote and will send you a separte invoice for the delivery portion of your order. 

The delivery invoice will need to be paid 24 hours prior to the order date! 

Questions about Dessert Boards, Themed Boards, and Other Boards

Does a normal charcuterie board have desserts on them?

At Boards by B, we know that chocolate pairs excellent with cheese. We always include some chocolate, as well as a few other sweet things, on our charcuterie boards, however, we would not consider these to be dessert boards. 

If you are looking for a dessert board, we offer these as well! These are amazing because they are filled with a variety of delicious sweet things arranged in a beautiful way! Just like our normal charcuterie boards, we believe that variety is the spice of life and we love being able to find unique, delicious items to fulfil anyone's sweet tooth.

 Hosting a big event in the DFW area? Do you need charcuterie boards and desserts? Don't worry... Boards by B has you covered from cheese to sweets and everything in between. 

I need a themed charcuterie board. Do you do that?

Yes we do! We love a good themed board. Whether it's for Harry Potter week, or a for a girl's night "board themed" party... we can help you stand out from the crowd! We love new themes and charcuterie boards are our specialty. 

Misc

Do you sell gift certificates? **** note finished

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift certificates are ideal if you’re not sure what to get that special person in your life. Simply buy a gift certificate instead for any value over $25.

 

 

**** figure out how gift certificates work. 

Can I gift someone a charcuterie board?

Yes you absolutely can! Boards by B Charcuterie and more offers the best corporate gifts, client gifts, thank you gifts, and hostess gifts. We can deliver straight to the recipient, or you can choose to do the delivery honors. We even offer the opportunity for a little handwritten card to be included.